Shipping Policy

Last updated: November 11, 2026

Thank you for shopping with Anime Home PR. This policy explains our shipping procedures, delivery estimates, costs, and other important information regarding your order.

Order Processing

Unless otherwise stated on our website, orders are processed within 1 business day, excluding weekends and holidays.

Orders placed after 12:00 PM AST, on weekends, or on holidays may begin processing the next business day.

You will receive a shipping confirmation email with tracking information when your order ships, if supported by the shipping method.

Shipping Methods & Delivery Times

Available shipping methods, costs, and estimated delivery times are displayed at checkout.

Delivery times are estimates, not guarantees, and begin once your order ships. Carrier delays, weather, holidays, customs processing, or other circumstances beyond our control may affect delivery.

Shipping Costs

Shipping charges are calculated at checkout based on destination, package weight, and selected shipping method.

Free standard shipping may be available on qualifying orders, as displayed at checkout.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, and carrier handling charges.

When applicable charges are collected at checkout, they will be displayed before purchase. Charges not collected at checkout may be payable before or upon delivery and are the customer's responsibility unless otherwise stated.

Canada: Orders may be subject to GST, HST, PST, QST, RST, customs duties, and applicable import or carrier fees.

United Kingdom: VAT, customs duties, import taxes, and carrier handling fees may apply. Charges not prepaid at checkout may be collected upon importation.

European Union: Orders may be subject to VAT, customs duties, import taxes, and brokerage or handling fees. Applicable charges depend on the destination, product classification, value, and shipping method.

Customs inspections and processing may delay international deliveries.

Order Tracking

Once your order ships, we will email a shipping confirmation with a tracking number and link, when available.

Tracking information may take additional time to update in the carrier's system.

Shipping Destinations

We currently ship to Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Réunion, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, United States, Vatican City, and Åland Islands.

Puerto Rico and the United States are among our primary shipping markets.

Shipping availability is subject to carrier service and destination restrictions. Available options are confirmed at checkout.

Shipping Address Accuracy

Please verify your shipping address before completing your purchase.

If you need to request a correction, contact us immediately at support@animehomepr.net.

Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your shipment is lost, damaged, or delayed, please contact us with your order number and tracking information.

We will assist with the carrier investigation and work toward an appropriate resolution in accordance with applicable law.

Incorrectly Shipped Items

If Anime Home PR ships an incorrect item, please contact us within 5 calendar days of delivery to request a return authorization.

Once approved, we will provide a prepaid return shipping label or equivalent return arrangement. The incorrect item must be returned according to our instructions.

Anime Home PR will cover the authorized return shipping cost and shipment of the correct replacement item.

If the correct item is unavailable, an appropriate refund or alternative resolution will be offered.

For complete details, please review our Return & Refund Policy. Applicable consumer rights remain unaffected.

Order Changes & Cancellations

Cancellation requests must be submitted within 15 minutes of placing an order, provided the order has not already been processed or fulfilled.

Please contact us immediately if you need to modify or cancel an order.

Once an order has shipped, changes or cancellations may no longer be possible.

Approved refunds will be processed to the original payment method, subject to applicable law.

Questions?

For shipping inquiries or order assistance, please contact Anime Home PR:

Email: support@animehomepr.net

Website: https://www.animehomepr.net

Contact Us: https://www.animehomepr.net/pages/contact

You may also review our Contact Information Policy.